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You can find additional details at the FAQ-s page.
Ordering items
You can place the order online, our servers are secure with 256-bit SHA-2 encryption. We only accept at present payments via PayPal for your security, and also for our own security. If you encounter any problem placing your order, or need information or assistance with any other issue, you can contact us via our Contact Form, or alternatively text messaging +61451 991 945 for us to return your call with another call or with a text message.
Delivery within Australia
Orders placed before 2pm, (Australia Easter Time), get shipped usually the same day. Shipping within Australia is via Australia Post Express Post
Please let us know if you need the parcel to be labeled as -personal and confidential-. Let us know if the order is for a gift, and you do not wish any payment document or invoice to be sent to the intended recipient of the order. The delivery address and the billing address can be different. You can modify the delivery address during the ordering process or going to your account details at any moment.
If no one is home to receive the parcel, Australia Post will leave it in a safe place near the door. We cannot be held responsible if the parcel is stolen from your doorstep. It used to be the case that you could tell Australia Post to take it to the nearest Post Office at no additional charge, but Australia Post now charges for this service. If there is a chance you will not be at the delivery address when Australia Post will attempt to deliver your parcel and you prefer to collect it from the Post Office, you should add it to your shopping cart. This item is located under Freight Extras from the left menu.
Delivery within Australia
We use a default Express Post mode to send parcels, mainly to reduce shipping time.
The system will automatically calculate your freight charges according to the total weight of the items you are ordering once you enter your delivery address.
Postage prices start at $12.70, which can carry up to 500 grams (including weight of the box and packaging materials). To give you an idea, most masks are very light, (except for very special ones), and we can usually ship up 3-5 in this freight bracket.
To have a good estimate of postage charge, add the products to your cart, and in the shopping cart page click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart.
Note: For some destinations the system may under-estimate (and sometimes over-estimate) the cost of the freight. This is so, especially for items that occupy larger than normal volumes, for which cases carriers (including Australia Post) applies a 'by volume' rate instead of 'by weight' one. We may need to contact you in these cases. Nonetheless, we try to estimate as accurate as possible the real weight or the cubic weight of your parcel.
What happens when Postal services charge not by weight but by volume?
For certain parcels, postal services, (including some private couriers), it is necessary to multiply Length times Width times Height measured in meters times 250, and the result will be the equivalent cubic weight in Kg (L, W, and H must be in meters). For instance, a box with some big hats may really weigh only 1.2 Kg, however when the formula above is applied they may charge it as, say, a 4Kg parcel.
Dispatch of some large orders may take up to 3 business days. If you need something urgently, even if you are located in Western Australia or a country area, please contact our office because in some cases we can arrange alternative shipping with Australian Air Express, or another courier. These shipping methods can attract additional charges, and we will contact you via email for you to take the decision.
It is best if you let us know in the comment box of your order the date by which you require the goods, specially if it is urgent or next day delivery. In this way, if there are any foreseeable delays or we believe it may not make it on time, we will contact you right away for you to take a decision in regards to your order.
Unfortunately, we are not able to guarantee that you will receive the order on time, as it is always the case that after we ship it your parcel(s) are in the hands of Australia Post or a courier, and outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as you adhere to the conditions of return, which basically are:
You notify us before returning it;
You return the parcel either unopened, or absolutely in perfect conditions with no traces of having been worn or used, and with all the packaging materials; If you do not open the package and specify directly to the post Person, or at the Australia Post stores, in charge of delivery that the parcel must be 'Return to Sender', the return delivery would still be trackable. If you open the box, and decide to return the order, then you must let us know, and the then ship your order back to us via a trackable service, and let us know the tracking number. Once we receive your order back, we will inspect it and proceed to refund you. The cost of sending the order back to us is unfortunately on your side, and we will not refund you for the postage and for handling charges.
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When we send your order:
You will receive a dispatch confirmation email with a tracking number, and a tracking URL where you can go to track your order. Orders can be tracked at www.auspost.com.au. If at any time you are concerned about your delivery, please contact our office by email or by text message to +61451 991 945 and we will follow it up and keep you informed of the details.
If there is no-one to receive the parcel at the time of delivery, Australia Post will leave the parcel in a safe place near your front door. We cannot be held responsible if the order gets lost after delivery. If you consider that is not safe to leave the parcel unattended, you should add to your cart the PostOfficePickup item from the left menu under Freight extras.
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International shipping
All International orders will be shipped by Australia Post trackable Regular Air Mail, and can be tracked at www.auspost.com.au. If you require your order to be shipped via a faster way, please go to the Extra Freights area in the menu, and please add the correspond extra freight fee. To have a reliable idea of the cost of shipping, add the products to your cart, and in the shopping cart page, click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart. Postage in the case of USA, starts at AU$19.95 for weights under 250 grams, and AU$25.90 for parcels between 251 grams and 500 grams. Depending on your delivery location outside Australia, postage charges can be different.
Delivery times are usually 5 to 12 business days, however in some cases there may be delays which are totally out or our control. Delays usually occur at the stage of Customs clearance at the country of destination. Greater delays may take placed during peak times, such as between October and December. During this season, we recommend you to allow an extra 10 business days for delivery.
If you need your order urgently, we can also ship it via EMS Courier Service. This service takes between 3-6 business days and it has priority with customs clearance. Some extra postage usually apply for EMS service. Please send us an email letting us know which products you wish to purchase for us to calculate the shipping via this method.
Unfortunately, we are not able to guarantee that you will receive the order on time, as it is always the case that after we ship your parcel(s)it is, or they are in the hands of Australia Post and-or a courier or postal service in your country of residence, and totally outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as you adhere to the conditions of return, which basically are:
You notify us before returning it;
You return the parcel either unopened, or absolutely in perfect conditions with no traces of having been worn or used, and with all the packaging materials.
You need to return the parcel to us via a trackable mode, and you need to let us know the tracking label number.
In these cases, we will refund you the price you paid for the goods, however we will not refund you the postage and handling charges that you paid for returning the parcel to us.
When do we send your order:
You will receive a dispatch confirmation email with a tracking number. Orders can be tracked at www.auspost.com.au. If at any time you are concerned about your delivery, please contact our office by email or by text message to +61 451 991 945 and we will follow it up, and keep you informed of the details.
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Returns & Exchanges
Returns must be sent to the following address:
ufimart.com.au - Re: -write here the returning number or code-
PO Box 4024
Narre Warren South, Vic 3805, Australia
Please write in the Re: line the reference number or code we have provided you with for the return. It is indispensable that you get this number or code from us before you return items.
Before returning any item, please read carefully the conditions below.
We understand that it can be difficult buying from Internet without trying on the product to confirm if the colour, size, or style suits you. Except for some items as described below, we accept returns, although certain conditions apply, again described below.
Because of health reasons, the following items are not returnable:
- Eyelashes;
- Face paints;
- Undergarments;
- Socks & stockings;
- Beards and moustaches - or mustaches, (unless they are returned in their sealed, unopened package);
- Fangs and fake teeth (even if they are returned in their sealed, apparently unopened package);
- Some specified Clearance or on-sale items.
In the case of wrong colour or size we can do an exchange, provided that:
You notify us within 3 business days of taking delivery;
The purchased item(s) was (were) not within the context of a discounted bulk sale, where more than 1 item of the same product code was part of the purchase, unless there is a previous written agreement for the return/refund matter of the items involved;
In general, the item must not have been worn, except, of course, for carefully trying it on.
Please notice that once you receive your items, it is your responsibility to assess if the item has the appropriate size for you or the intended user. If you force the item when trying it on and it reaps or the seams get damaged, we will not be able to take it back, and after we receive it back and carefully check it, we will contact you advising you the item has been damaged when in your hands and that we cannot take it back.
All the labels and packaging must be intact;
The item is returned within 7 business days after we have authorized the exchange;
The item must not be one of our non-returnable items;
We also accept returns for unspecified reasons, provided that:
You notify us within 3 days of taking delivery;
The purchased item(s) was (were) not within the context of a discounted bulk sale, where more than 1 item of the same product code was part of the purchase, unless there is a previous written agreement for the return/refund matter of this (these) items;
In general, the item must not have been worn, except, of course, for carefully trying it on.
Please notice that once you receive your items, it is your responsibility to assess if the item has the appropriate size for you or the intended user. If you force the item when trying it on and it reaps or the seams get damaged, we will not be able to take it back, and after we receive it back and carefully check it, we will contact you advising you the item has been damaged when in your hands and that we cannot take back.
All the labels and packaging are still intact;
The item is returned within 7 business days after we have authorized the return;
The item must not be one of our non-returnable items;
We will refund you whatever you paid for the item, (including discounts you may have gotten, if applicable). Amounts will be refunded via PayPal. If we have to replace the item(s) and ship them back to you we will also charge you for the postage via PayPal.
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If your purchase is a bulk sale we may contact you for establishing and agreeing to different conditions for returns and refunds before we process your payment. A bulk sale is in general when the number of items of the same item code is greater than 10, or the total of the same item code is greater than A$200.
In all cases, the freight charges for returns are the responsibility of the purchaser, and you need to use a method for which tracking is possible. In case of loss in the mailing of items returned by a purchaser, the responsibility is all on the side of the purchaser, for which in some cases may be advisable to organize postal insurance.
We reserve the right to refuse any items which:
Presents signs of wear such as sweat, perfume, or cigarette smell;
Is soiled or ripped because of wear or forced fitting;
Has missing accessories;
Is damaged in any way because of attempts of possible alterations to the original product;
packaging is not complete or it is damaged;
Is one of our non-returnable items.
In the case of faulty or defective goods, we will exchange the item in question or issue a refund if a replacement is not available provided that: you notify us within 3 days of taking delivery. In this case, the item must not have been worn, except for trying it on, all the labels and packaging must be intact, and the item is returned within 7 business day after we have authorized the return. Please notice that we inspect every item we ship before it is packed for shipping. Nonetheless, sometimes we may not see some non obvious defects. We also try to pack items in a way that the parcel can withstand load to avoid damaging of the item. We are trying to implement a more rigorous checking process for the items shipped, and items may be accompanied by a form confirming their status at the moment of shipping.
In the case of orders within Australia, please send all items via a trackable modality for the Australia Post system to allow the tracking of your returned parcel. This is for your protection as we cannot be held responsible if the item is lost in the mail.
If you decide not to use a trackable post modality to return your item, we cannot accept responsibility if the parcel does not reach us. We will, however, process your return if and when the parcel is found.
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