Insurance to $400

If you feel more reasured when your parcel is insured, please choose this option for insurance amount additional or up to $400 (which by default includes signatrue on reception, an Australia Post requirement).BR>

If your parcel gets lost, Australia Post first will launch an investigation for them to be sure the parcel is actually is lost in accordance to their terms. This investigation process may take between 5 to 15 business days in normal circumstances.

Note: You can use other insurance options for other insurance amounts. Please, do not choose an insurance option twice, or more than only once, as the system will charge you for the 'signature on delivery' multiple times.

Please, do not insurance your parcel for amounts over the total of your order, as we will have to justify to Australia Post the real cost of the item(s).

The postPerson will require a signature to leave the parcel. If the premises at the delivery address in unattended, the postPerson will take your parcel to the nearest Post Office.

In this case, (if premisses unatended), the postPerson should leave a card for you to pick up the parcel from the Post Office. However, the cards are small and can be easily missed among other mail. In other words, you need to be vigilant to the stage of delivery of your parcel.

We will add your e-mail to the Australian Post tracking system, which should inform you (usually) of the whereabouts of your parcel. If you use a hotmail e-mail address, you may wish to check your 'junk mail' folder just in case.

If you add this insurance, you do not need to add the freight option of taking to the Post Office if premisses unatended.