Frequently Asked Questions - The following links are in this same page: Shipping and Delivery If I place my order today, when will I receive it? How much do you charge for postage? Do you deliver to overseas addresses? Do you have a shop, or can I pick up my order? What are your bank account and cheque payment details? Shopping How do I order? How do I know if an item is in stock? How do I know if my purchase has been confirmed? Is there a discount for bulk orders? What are your return/exchange policies? Do you hire? Can I buy in-store? Payment Information What forms of payment does ufimart.com.au accept? Wigs What type of wigs do you sell? How often should I wash my wig? How do I care for my wig? How do I put on and wear my wig? How do I store my wig? Can I use any shampoo & conditioner on my wig? Can I use a curling iron on my wig? Can I use a hair dryer on my wig? Am I able to cut & style my wig? Masks Are these masks available in store? Do you hire masks? Do masks come in different sizes? What different type of mask attachments do you have? If a mask doesn't have a stick can it be attached? Where do your masks come from? Do you sell Darkside Masks? Do you have masks from Venice? Do your masks come with warranties? Hats Are your hats available in different sizes? How should I measure my head? Costumes How do I know which sizes to buy? What are the qualities of the costumes? If I place my order today, when will I receive it? Within Australia We offer a Express Shipping service which is next business-day delivery to most city areas. We use Australia Post e-parcel express. Most orders placed before 11am EST and to which full payment has been received will be shipped that same day. Dispatch of some costumes and certain other items may take up to 3 business days. If you need something urgently, even if you are located in Western Australia or a country area, please contact our office because in some cases we can arrange alternative shipping with Australia Post Platinum Express, Australian Air Express, or a private courier. These shipping methods can attract additional charges, and we will contact you over the phone or via email for you to take the decision. If you need to order after 11am and needs the order to be shipped the same day (and we have the items to be shipped), there may be an additional fee of $10 per order, which is to cover at least part of the cost of sending someone especially to the Post Office with your parcel(s). In these cases, if we manage to have your order ready to be shipped along with the rest of the orders for that day, we will waive that fee. We will do as much as possible to avoid this additional fee. International Orders All International orders will be shipped by default via Regular Air Mail, registered and insured, which enables the tracking for the parcel. Delivery times are usually 5 to 12 business days, however in some cases there may be delays which are totally out or our control. Delays usually occur at the stage of Customs clearance at the country of destination. Greater delays may take placed during peak times, such as between October and December. During this season, we recommend you to allow an extra 10 business days for delivery. If you need your order urgently, we can also ship it via EMS Courier Service. This service takes between 3-6 business days and it usually has priority with customs clearance. Some extra postage usually applies for EMS service. Please send us an email letting us know which products you wish to purchase for us to calculate the shipping cost via this method. How much do you charge for postage? Within Australia Postage prices start at $11.89, which can carry up to 500 grams (including weight of the box and packaging materials). To give you an idea, most masks are very light, (except for latex masks), and we can usually ship up to 3-5 in this freight bracket. Most costumes weight between 600grs and 2kg, and in this case the postage will be $15.50. To have an accurate postage charge, add the products to your cart, and in the shopping cart page select your country and click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart. International Orders The cost starts at AU$18 for up to 250grams. To see the postage charges before placing your order, add the products to your cart, and in the shopping cart page, click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart.The charges for international parcels shown in your order include tracking and insurance. However, if you are happy to take the risk to minimise (minimize) the freight, please let us know in the "comments" field when placing your order. The freight charges in these cases decreases $9.00 for items up to 250grams, and even more for heavier ones. We also can offer EMS or Express Courier International for urgent orders. Please, contact us for the rates. To top Do you deliver to overseas addresses? Yes, we do offer international shipping, except some countries. Please contact us if your country appears as one to which we do not normally ship orders.   To top Do you have a shop, or can I pick up my order? We hace an office location, however we do not have a standard showroom, and you can only pick up ready orders that have been placed on-line. It is possible that in the near future we may have the normal facilities of a shop, although that will not happen until we either suficiently reorganise our offices, or move to larger facilities. We are open to pick up orders Mon between 10am to 5pm, Tue to Fri between 10am to 5pm and between 6pm and 7pm. Saturday pick-ups and inspections are also possible between 11:30am and 4pm. If you are a school, or a corporate buyer, or if you are planning to purchase in a large volume, please contact us for special arrangements To top What are your bank account and cheque payment details? We only offer money order for domestic orders. If you would prefer to make a money order, please send it to us via Australian Post. If you would like to make a money order, please contact us over the phone or by e-mail for us to calculate the total of your order. .Please note that your order will not be sent until the Money Order is received which will add time to shipping. Please make the Money Order to "Ufi Mart Pty Ltd". To top How do I order? You need to order on-line via our website by creating an account and paying with credit card upon checkout, or selecting to pay when you collect your items from our office in Glen Waverley. At this moment our structure is not designed to take orders on-line, and only in extremely special cases we would be able to take your order over the phone. We apologise for this inconvenience. If you have concerns in regards to sending credit card over secure servers, you can place the order on-line, select "I will pay when I collect the order" (which you can select, even if you are paying transport), and finally call us for us to take your credit card over the phone. How do I know if an item is in stock? Most items listed on the site are in stock. However, occasionally we may be unaware something is out of stock until it is ordered. If needed urgently, please contact us by phone or e-mail for greater assurance. Otherwise, we will inform you right away by phone or email. To top How do I know if my purchase has been confirmed? Once you have made payment, a confirmation email will be sent to the email you have provide us with. To top Is there a discount for bulk orders? The discount varies. Discounts usually start for items of the same kind for purchases over $300. Please contact us for those cases To top What are your return/exchange policies? We understand that it can be difficult buying over the Internet without trying on the product to confirm if the colour, size, or style suits you. Nevertheless, in general, due to the often one-time-wear nature of some items, we do not accept returns in many of the items. For further details please click here. If a costume does not fit you, yes, you can return it, provided the costume and its packing are intact and of course the costume does not show signs of having been worn. Unfortunately, postage is the customer's responsability. In some cases we may have to apply a 15% re-stocking fee. To top Do you hire? No, our products are only available for purchase, and they are all new. However, you will find that most products are similiarly priced as hire items, or even less expensive. Can you buy in store? We are mainly a mail order business and we do not have a formal showroom, but you can pick up orders that you have placed on-line. We have some conditions of entry, which are the result of past experiences, and are as follows: CONDITIONS OF ENTRY (THANK YOU FOR YOUR COOPERATION AND UNDERSTANDING)  No smoking inside  No person under 12 years of age allowed inside without continuous parental supervision.  No food or drinks of any kind inside (Either packed or in use).  No pets are permitted inside If you do decide to come to pick up orders from our store, we may need to see some kind of identification before we give you the order. To top What forms of payment does ufimart.com.au accept? We accept MasterCard, Visa , American Express, and JCB. We also accept Australia Post's Money Orders, EFPTOS and cash. If you wish to pay at the moment of pick up, you can select "I'll pay when I pick up order" during the ordering process. To top What types of wigs do you sell? We sell costume wigs and daily wear wigs. Wigs are made from either synthetic fibre or human hair. To top How often should I wash my wig? It is recommended to wash the wig after wearing it 12-15 times. However depending on perspiration, body oils, pollution and styling product build up, you may want to wash your wig more or less. Wigs, in general, tend to get much less dirty than our natural hair. To top How do I care for my wig? Gently comb out any tangles uring your fingers or wide tooth wig combs. Do no use brush. Wash wigs in cold water and Wig Care shampoo. Let it dry naturually after washing When not using the wig, store away in a cool dry place on a dummy head, wig stand or in a box. To top How do I put on and wear my wig? Take your new wig/hairpiece out of its packet and remember to give it a good vigorous shake to let air filter through into the wig fibres. They will tend to be a bit flat in the packet after shipping, and this will make your new wig/hairpiece spring into life. If you have a wig cap, place this on your head first, making sure the front of the wig cap is sitting on your natural hair line, and that all your hair is concealed under the cap. Alternatively, the end of a panty hose can be cut off to use as a improvised wig cap. If you have long hair and you don't have a wig cap, twist your hair into a tight French Twist and pin it to the crown of your head. You can use bobby pins to stick your own hair down flat to your head. To top How do I store my Wig? We recommend you purchase a Styrafoam (polistyrene) head or wig stand to use when you are not wearing the wig. Otherwise it can be packed away in a box, as long as there are no creases. In all cases, wigs should not be kept in unnatural shapes for very long. To top Can I use any shampoo & conditioner on my wig? It is recommended that you use only products formulated specifically for synthetic and/or human hair wigs. One important issue is that some inappropriate cleaning agents may allow build up of static electricity Because the vast majority of products designed for our natural hair are oil-based, using these products may coat the wig hair and cause it to look dull and lifeless. When considering purchasing any products to be used on wigs, make sure they are water-based, or that water is the first ingredient. To top Can I use a curling iron/straightener on my wig? Never use heated styling tools on your synthetic wig or expose your wig to excess source of heat such as hair dryers, curling irons, open ovens, boiling water, barbecue grills and some cigarette lighters. It is possible, however, to style a wig using rolls and water and allow the wig to dry naturaly. Be careful, though, and experiment in a very small, not so visible area before going all the way. Human hair wigs can be styled as normal hair, although with some limitations. Human hair for wigs vary widely in quality and properties. Often the human hair is treated to take off the cuticle. However, 'Remy' hair often has the cuticle, and is more expensive. To top Can I use a hair dryer on my wig? No, allow wigs to dry naturally after washing. However, it is usually possible to use moderate heat on your human hair wig. Proceed with care, though. To top Am I able to Cut & Style My Wig? Yes, by consulting a professional stylist, cutting and styling a wig can make it uniquely and truly yours. It is difficult to cut wigs, and it is easy to damage a very expensive wig in the process. If you do it yourself, it is better to limit any cutting to extremely minor adjustments. Sometimes, especially for synthetic fibre, scissors are not recommended, and blades are. To top Are your masks available in your Glen Waverley office? Our products are only available on-line, and you can pick up orders from our offices in Glen W To top Do masks come in different sizes? Most of our masks are one size fit all, and will, indeed, fit most people. However, standard sizes may vary due to having masks being produced by different manufacturers, and artists in the case of the more expensive ones. Some costumes masks have specific sizes for children and adults. The usual width vary between 16 to 19cm. To top What different type of mask attachments do you have? The four main types we have are: Elastic band An elastic band is attached to allow for varied sizes Head band A headband is attached to allow better grip with hair. These tend to be quite comfortable. Ribbons Ribbons are attached to masks and tied at the back. Stick A stick is attached to the mask on one side. Traditionally, the stick is for the right hand, which may sound paradoxical because that is the hand you mostly use; but that seems to be the Venetian tradition. To top If a mask doesn't have a stick can it be attached? Yes, a stick can be attached to most masks at. There are two types of sticks, item code STICK1 and item code STICK2, and you see them in a new window clicking here. If you would like a stick attached, please make a note in the comments box leting us know if you want it for the left or the right hand. To top Can masks be worn with glasses? While masks with headbands may allow for glasses, it is generally difficult to fit masks with glasses. Masks with sticks may be the best in these cases. To top Where do your masks come from? Our masks are manufactured from all over the world including China, Italy (Venice), Philippines, USA, Fiji. We also have masks manufactured in Australia by some local artists. To top Do you sell Darkside Masks? Yes. Darkside latex masks are manufactured in Australia and are of reputable quality. They are great for a complete facial transformation. To top Do you have masks from Venice? Yes, we sell imported masks from Venice including Insignia masks and Il Prato masks. These can be found under the category Authenthic Venetian under masks. To top Do your masks come with warranties? While we usually check for any defects before shipping, there may be occasions when we miss some details. In general there are no over time warranties for masks. If the mask has manufacturing defects that make it different from the intended design, you must let us know within the period specified in our return policy. For further details please click here. To top Are your hats available in different sizes? They are usually one size fits all and can fit head circumferences from 54cm-59cm. It is always possible to play with the size adding materials under the hat. This can be especially useful in the case of children. To top How should I measure my head? Take a measuring tape and place it around the circumference of the head, slightly above the ears. To top How do I know what size to buy? We display all sizing information provided by the manufacturers on every costume page. To ensure you receive the right product we are willing to measure any costume if you require more information. To top How is the quality of the costumes? While most of our costumes are of general good quality, there may be occasions when the quality of costumes does not correlate to the price. This mainly occurs because of two reasons: 1) The costumes are licensed and depict characters such as Spider-Man, Starwars etc. In most cases, there is only one supplier who acquires the license to these characters, therefore some quality is sacrificed by these licensees to keep the cost low. 2) The costumes are manufactured at limited quantity, increasing the cost per unit price. However, some costumes are priced highly because of superior quality. (e.g. our deluxe costume range). Please, bear in mind that many costumes, and masks as well, are made to depict cartoon-like versions of the character. This may make appear the quality as inferior. It is interesting to note that if an item, for instance say a Gangster costume, is made to look like a real suit, it just would lose any impact as a costume, and you would just be dressed in a very peculiar way for that big party. To top