Frequently Asked Questions -
The following links are in this same page:
Shipping and Delivery
If I place my order today, when will
I receive it?
We offer a Express Shipping
service which is next business-day delivery to most city areas.
We use Australia Post e-parcel express. Most orders placed
before 11am EST and to which full payment has been received
will be shipped that same day. Dispatch of some costumes and
certain other items may take up to 3 business days.
If you need something urgently, even if you are located in
Western Australia or a country area, please contact our office
because in some cases we can arrange alternative shipping
with Australia Post Platinum Express, Australian Air Express,
or a private courier. These shipping methods can attract additional
charges, and we will contact you over the phone or via email
for you to take the decision.
If you need to order after 11am and needs the order to be
shipped the same day (and we have the items to be shipped),
there may be an additional fee of $10 per order, which is
to cover at least part of the cost of sending someone especially
to the Post Office with your parcel(s). In these cases, if
we manage to have your order ready to be shipped along with
the rest of the orders for that day, we will waive that fee.
We will do as much as possible to avoid this additional fee.
All International orders
will be shipped by default via Regular Air Mail, registered
and insured, which enables the tracking for the parcel.
Delivery times are usually 5 to 12 business days, however
in some cases there may be delays which are totally out or
our control. Delays usually occur at the stage of Customs
clearance at the country of destination. Greater delays may
take placed during peak times, such as between October and
December. During this season, we recommend you to allow an
extra 10 business days for delivery.
If you need your order urgently, we can also ship it via
EMS Courier Service. This service takes between 3-6 business
days and it usually has priority with customs clearance. Some
extra postage usually applies for EMS service. Please send
us an email letting us know which products you wish to purchase
for us to calculate the shipping cost via this method.
How much do you charge for postage?
start at $11.89, which can carry up to 500 grams (including
weight of the box and packaging materials). To give you an
idea, most masks are very light, (except for latex masks),
and we can usually ship up to 3-5 in this freight bracket.
Most costumes weight between 600grs and 2kg,
and in this case the postage will be $15.50.
To have an accurate postage charge, add the products to your
cart, and in the shopping cart page select your country and
click on the button named: -Estimate Shipping- located on
the left side of the page and under the list of items in your
The cost starts at
AU$18 for up to 250grams.
To see the postage charges before placing your order, add
the products to your cart, and in the shopping cart page,
click on the button named: -Estimate Shipping- located on
the left side of the page and under the list of items in your
cart.The charges for international parcels shown in your order
include tracking and insurance. However, if you are happy
to take the risk to minimise (minimize) the freight, please
let us know in the "comments" field when placing
your order. The freight charges in these cases decreases $9.00
for items up to 250grams, and even more for heavier ones.
We also can offer EMS or Express Courier International for
urgent orders. Please, contact us for the rates.
Do you deliver to overseas addresses?
Yes, we do offer international shipping, except some countries.
Please contact us if your country appears as one to which
we do not normally ship orders.
Do you have a shop, or can I pick
up my order?
We hace an office location, however we do not have a standard
showroom, and you can only pick up ready orders that have
been placed on-line. It is possible that in the near future
we may have the normal facilities of a shop, although that
will not happen until we either suficiently reorganise our
offices, or move to larger facilities.
We are open to pick up orders Mon between 10am to
5pm, Tue to Fri
between 10am to 5pm and between
6pm and 7pm. Saturday pick-ups and inspections are
also possible between 11:30am and 4pm.
If you are a school, or a corporate buyer, or if you are
planning to purchase in a large volume, please contact us
for special arrangements
What are your bank account and cheque
We only offer money order for domestic orders. If you would
prefer to make a money order, please send it to us via Australian
If you would like to make a money order, please contact us
over the phone or by e-mail for us to calculate the total
of your order. .Please note that your order will not be sent
until the Money Order is received which will add time to shipping.
Please make the Money Order to "Ufi Mart Pty Ltd".
How do I order?
You need to order on-line via our website by creating an account and
paying with credit card upon checkout, or selecting to pay when you collect your items from our office in Glen Waverley.
At this moment our structure is not designed to take orders on-line, and only in extremely special cases we would be able to take your order over the phone. We apologise for this inconvenience.
If you have concerns in regards to sending credit card over
secure servers, you can place the order on-line, select "I
will pay when I collect the order" (which you can select,
even if you are paying transport), and finally call us for
us to take your credit card over the phone.
How do I know if an item is in stock?
Most items listed on the site are in stock.
However, occasionally we may be unaware something is out
of stock until it is ordered. If needed urgently, please contact
us by phone or e-mail for greater assurance. Otherwise, we
will inform you right away by phone or email.
How do I know if my purchase has
Once you have made payment, a confirmation email will be sent
to the email you have provide us with.
Is there a discount for bulk orders?
The discount varies. Discounts usually start for items of the
same kind for purchases over $300. Please contact us for those
What are your return/exchange policies?
We understand that it can be difficult buying over the Internet
without trying on the product to confirm if the colour, size,
or style suits you. Nevertheless, in general, due to the often
one-time-wear nature of some items, we do not accept returns
in many of the items. For further details please click here.
If a costume does not fit you, yes, you can return it, provided
the costume and its packing are intact and of course the costume
does not show signs of having been worn. Unfortunately, postage
is the customer's responsability. In some cases we may have
to apply a 15% re-stocking fee.
Do you hire?
No, our products are only available for purchase, and they
are all new.
However, you will find that most products are similiarly
priced as hire items, or even less expensive.
Can you buy in store?
We are mainly a mail order business and we do not have a
formal showroom, but you can pick up orders that you have
We have some conditions of entry, which are the result of
past experiences, and are as follows:
CONDITIONS OF ENTRY
(THANK YOU FOR YOUR COOPERATION AND UNDERSTANDING)
- No smoking inside
- No person under 12 years of age allowed inside without
continuous parental supervision.
- No food or drinks of any kind inside (Either packed
or in use).
- No pets are permitted inside
If you do decide to come to pick up orders from our store,
we may need to see some kind of identification before we give
you the order.
What forms of payment does ufimart.com.au
We accept MasterCard, Visa , American Express, and JCB. We also
accept Australia Post's Money Orders, EFPTOS and cash. If you
wish to pay at the moment of pick up, you can select "I'll
pay when I pick up order" during the ordering process.
What types of wigs do you sell?
We sell costume wigs and daily wear wigs. Wigs are made from
either synthetic fibre or human hair.
How often should I wash my wig?
It is recommended to wash the wig after wearing it 12-15
times. However depending on perspiration, body oils, pollution
and styling product build up, you may want to wash your wig
more or less. Wigs, in general, tend to get much less dirty
than our natural hair.
How do I care for my wig?
Gently comb out any tangles uring your fingers or wide tooth
wig combs. Do no use brush.
Wash wigs in cold water and Wig Care shampoo.
Let it dry naturually after washing When not using the wig,
store away in a cool dry place on a dummy head, wig stand or
in a box.
How do I put on and wear my wig?
Take your new wig/hairpiece out of its packet and remember
to give it a good vigorous shake to let air filter through
into the wig fibres. They will tend to be a bit flat in the
packet after shipping, and this will make your new wig/hairpiece
spring into life.
If you have a wig cap, place this on your head first, making
sure the front of the wig cap is sitting on your natural hair
line, and that all your hair is concealed under the cap. Alternatively,
the end of a panty hose can be cut off to use as a improvised
If you have long hair and you don't have a wig cap, twist
your hair into a tight French Twist and pin it to the crown
of your head. You can use bobby pins to stick your own hair
down flat to your head.
How do I store my Wig?
We recommend you purchase a Styrafoam (polistyrene) head
or wig stand to use when you are not wearing the wig. Otherwise
it can be packed away in a box, as long as there are no creases.
In all cases, wigs should not be kept in unnatural shapes
for very long.
Can I use any shampoo & conditioner
on my wig?
It is recommended that you use only products formulated specifically
for synthetic and/or human hair wigs. One important issue
is that some inappropriate cleaning agents may allow build
up of static electricity
Because the vast majority of products designed for our natural
hair are oil-based, using these products may coat the wig
hair and cause it to look dull and lifeless.
When considering purchasing any products to be used on wigs,
make sure they are water-based, or that water is the first
Can I use a curling iron/straightener
on my wig?
Never use heated styling tools on your synthetic wig or expose
your wig to excess source of heat such as hair dryers, curling
irons, open ovens, boiling water, barbecue grills and some
cigarette lighters. It is possible, however, to style a wig
using rolls and water and allow the wig to dry naturaly. Be
careful, though, and experiment in a very small, not so visible
area before going all the way.
Human hair wigs can be styled as normal hair, although with
some limitations. Human hair for wigs vary widely in quality
and properties. Often the human hair is treated to take off
the cuticle. However, 'Remy' hair often has the cuticle, and
is more expensive.
Can I use a hair dryer on my wig?
No, allow wigs to dry naturally after washing. However,
it is usually possible to use moderate heat on your human
hair wig. Proceed with care, though.
Am I able to Cut & Style My Wig?
Yes, by consulting a professional stylist, cutting and styling
a wig can make it uniquely and truly yours.
It is difficult to cut wigs, and it is easy to damage a very
expensive wig in the process. If you do it yourself, it is better
to limit any cutting to extremely minor adjustments. Sometimes,
especially for synthetic fibre, scissors are not recommended,
and blades are.
Are your masks available in your
Glen Waverley office?
Our products are only available on-line, and you can pick
up orders from our offices in Glen W
Do masks come in different sizes?
Most of our masks are one size fit all, and will, indeed,
fit most people. However, standard sizes may vary due to having
masks being produced by different manufacturers, and artists
in the case of the more expensive ones. Some costumes masks
have specific sizes for children and adults. The usual width
vary between 16 to 19cm.
What different type of mask attachments
do you have?
The four main types we have are:
An elastic band is attached to allow for varied sizes
A headband is attached to allow better grip with hair. These
tend to be quite comfortable.
Ribbons are attached to masks and tied at the back.
A stick is attached to the mask on one side. Traditionally,
the stick is for the right hand, which may sound paradoxical
because that is the hand you mostly use; but that seems to
be the Venetian tradition.
If a mask doesn't have a stick
can it be attached?
Yes, a stick can be attached to most masks at. There are
two types of sticks, item code STICK1 and item code STICK2,
and you see them in a new window clicking here.
If you would like a stick attached, please make a note in
the comments box leting us know if you want it for the left
or the right hand.
Can masks be worn with glasses?
While masks with headbands may allow for glasses, it is generally
difficult to fit masks with glasses.
Masks with sticks may be the best in these cases.
Where do your masks come from?
Our masks are manufactured from all over the world including
China, Italy (Venice), Philippines, USA, Fiji. We also have
masks manufactured in Australia by some local artists.
Do you sell Darkside Masks?
Yes. Darkside latex masks are manufactured in Australia and
are of reputable quality.
They are great for a complete facial transformation.
Do you have masks from Venice?
Yes, we sell imported masks from Venice including Insignia
masks and Il Prato masks. These can be found under the category
Authenthic Venetian under masks.
Do your masks come with warranties?
While we usually check for any defects before shipping, there
may be occasions when we miss some details. In general there
are no over time warranties for masks. If the mask has manufacturing
defects that make it different from the intended design, you
must let us know within the period specified in our return
policy. For further details please click here.
Are your hats available in different
They are usually one size fits all and can fit head circumferences
from 54cm-59cm. It is always possible to play with the size
adding materials under the hat. This can be especially useful
in the case of children.
How should I measure my head?
Take a measuring tape and place it around the circumference
of the head, slightly above the ears.
How do I know what size to buy?
We display all sizing information provided by the manufacturers
on every costume page. To ensure you receive the right product
we are willing to measure any costume if you require more
How is the quality of the costumes?
While most of our costumes are of general good quality, there
may be occasions when the quality of costumes does not correlate
to the price. This mainly occurs because of two reasons:
1) The costumes are licensed and depict characters such as
Spider-Man, Starwars etc. In most cases, there is only one
supplier who acquires the license to these characters, therefore
some quality is sacrificed by these licensees to keep the
2) The costumes are manufactured at limited quantity, increasing
the cost per unit price.
However, some costumes are priced highly because of superior
quality. (e.g. our deluxe costume range).
Please, bear in mind that many costumes, and masks as well,
are made to depict cartoon-like versions of the character.
This may make appear the quality as inferior. It is interesting
to note that if an item, for instance say a Gangster costume,
is made to look like a real suit, it just would lose any impact
as a costume, and you would just be dressed in a very peculiar
way for that big party.