Costumes, masks, wigs, hats, accessories - Melbourne - Australia
...your party starts at Ufi Mart
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Ph: +61 3 9886 1242 - Melbourne - Australia
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Shipping & Returns

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Ordering information

Picking up from Glen Waverley - Melbourne - Australia

Delivery within Australia

International Shipping

Returns & Exchanges


Ordering information


Ufi Mart Pty Ltd is a mail-order, Internet on-line business based in Melbourne, Australia. We do not have a shop/showroom, orders are picked and packed from a distribution warehouse in Melbourne.

You can place the order online, our servers are secure with 256bit encryption. We accept Visa, Mastercard and Amex. Alternatively you can place the order over the phone on +61 3 8819 4011 or +61 451 991 945

We can accept Cheques (Checks) from certain institutions under certain conditions:

  • Cheques (Checks) should be made out to Ufi Mart Pty Ltd and mailed to PO Box 1303 Glen Waverley VIC 3150, Australia, and marked "NOT NEGOTIABLE".
  • We only accept cheques for purchases inside Australia and for amounts equal or greater to A$500.
  • Sometimes educational and other institutions may be able to pay by cheque for amounts less than $500.
  • Please contact us directly if you plan to pay in this form before sending us a cheque (check).
  • In some cases we may need to verify the cheque with the bank to make it a guaranteed cheque.
  • We can only send the goods after the cheque has cleared and the funds are fully available to us.

If you are local and need it the same day or want to save in postage you are welcome to collect your order from Glen Waverley, Melbourne.

Orders placed before 2pm (Easter Time) get shipped the same day. Shipping within Australia is via Australia Post Express Post, except for very large orders or very large items. Express Post is next business day for most cities. Rural areas may take between 2-5 business days depending on the location.

Please note that there is a minimum order amount of AU$10 for all orders.

Please let us know if you need the parcel to be labeled as -personal and confidential-. Let us know if the order is for a gift, and you do not wish the credit card receipt and/or invoice to be sent to the intended recipient of the order. The delivery address and the billing address can be different. You can modify the delivery address during the ordering process or going to your account details at any moment.

Pick Up from Glen Waverley


Pick ups are possible from a location in Glen Waverley, Melbourne. Orders must be placed and paid for online or over the phone. We need 4-24 hours to have your order ready for collection, give us a call if you need to pick up the same day. We will advise you by email and text message (mobiles only) when your order is ready.

If you place the order online and wish to pick up select this option from the shipping method menu. You won't be charged freight for pick ups.



If no one is home to receive the parcel, Australia Post will leave it in a safe place near the door. We cannot be held responsible if the parcel is stolen from your doorstep. Used to be the case that you could tell Australia Post to take it to the nearest Post Office at no additional charge, Australia Post now charges for this service. If you there is a chance you won't be home when they deliver and you prefer to collect it from the Post Office, you should add it to your shopping cart. This item is located under Freight Extras from the left menu.

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Delivery within Australia


We offer a Express Shipping service which is next business-day delivery to most city areas. We use Australia Post Express Post. Most orders placed before 2pm EST and to which full payment has been received will be shipped that same day.

The system will automatically calculate your freight charges according to weight once you enter the delivery address.

Postage prices start at $10, which can carry up to 500 grams (including weight of the box and packaging materials). To give you an idea, most masks are very light, (except for latex masks), and we can usually ship up 3-5 in this freight bracket.

To have a good estimate of postage charge, add the products to your cart, and in the shopping cart page click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart.

Note: For some destinations the system may under-estimate (and sometimes over-estimate) the cost of the freight. This is so, especially for items that occupy larger than normal volumes, for which cases carriers (including Australia Post) applies a 'by volume' rate instead of 'by weight' one. We may need to contact you in these cases.

What happens when Postal services charge not by weight but by volume?

For certain parcels, postal services, (including some private couriers), multiply Length times Width times Height times 250, and the result will be in equivalent Kg (L, W, and H must be in meters). For instance, a box with some big hats may really weigh only 1.2 Kg, however when the formula above is applied they may charge it as, say, a 4Kg parcel.

Dispatch of some large orders may take up to 3 business days. If you need something urgently, even if you are located in Western Australia or a country area, please contact our office because in some cases we can arrange alternative shipping with Australian Air Express, or another courier. These shipping methods can attract additional charges, and we will contact you over the phone or via email for you to take the decision.

It is best if you let us know in the comment box of your order the date by which you require the goods, specially if it is urgent or next day delivery. In this way, if there are any foreseeable delays or we believe it may not make it on time, we will contact you right away for you to take a decision in regards to your order.

Unfortunately, we are not able to guarantee that you will receive the order on time, as it is always the case that after we ship it your parcel(s) are in the hands of Australia Post or a courier, and outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as (also see conditions of return at the of this page):

  • You notify us before returning it;
  • You do not open the package and specify to the post Person delivering 'Return to Sender' ; or
  • You refuse delivery.

In this case, we will refund you the price you paid for the goods, however we will not refund you the postage and handling charges.

You will receive a dispatch confirmation email with a tracking number. Orders can be tracked at www.auspost.com.au. If at any time you are concerned about your delivery, please contact our office on 03 8819 4011 or 0451 991 945 and we will follow it up.

If there is no-one to receive the parcel at the time of delivery, Australia Post will leave the parcel in a safe place near your front door. We cannot be held responsible if the order gets lost after delivery. If you consider that is not safe to leave the parcel unattended, you should add to your cart the PostOfficePickup item from the left menu under Freight extras.

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International shipping


All International orders will be shipped by Australia Post Pack & Track when possible. Pack & Track goes via Regular Air Mail, and can be tracked at www.auspost.com.au. To have a reliable idea of the cost of shipping, add the products to your cart, and in the shopping cart page, click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart. Postage starts at AU$19.70

Delivery times are usually 5 to 12 business days, however in some cases there may be delays which are totally out or our control. Delays usually occur at the stage of Customs clearance at the country of destination. Greater delays may take placed during peak times, such as between October and December. During this season, we recommend you to allow an extra 10 business days for delivery.

If you need your order urgently, we can also ship it via EMS Courier Service. This service takes between 3-6 business days and it has priority with customs clearance. Some extra postage usually apply for EMS service. Please send us an email letting us know which products you wish to purchase for us to calculate the shipping via this method.

Unfortunately, we are not able to guarantee that you will receive the order on time, as it is always the case that after we ship it your order it is in the hands of the postal service or a courier, and outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as (please see more conditions for return at the end of this page):

  • You notify us before returning it;
  • You do not open the package and specify to the post Person to 'Return to Sender'; or
  • You refuse delivery.

In this case, we will refund you the price you paid for the goods, however we will not refund you the postage and handling charges.

You will receive a dispatch confirmation email with a tracking number. If at any time you are concerned about your delivery, please contact our office on +61 3 8819 4011 and we will follow it up.

If there is no-one to receive the parcel at the time of delivery, the mail Person most probably will leave a card on your mail box and take the parcel to your nearest Post Office. You will need to take with you some proof of identity when collecting your order from the Post Office.

Please, note that these cards are usually relatively small and can be easily lost among the pack of -junk- mail in your mailbox. It is important that you follow the progress of your shipping at www.auspost.com.au because if the parcel is not collected, it gets returned to sender after a few days.

Delivery to certain countries do not have online tracking, in these cases if you have not received the parcel by the estimated delivery time, give us a call or send us an email and we will track it over the phone.


Returns & Exchanges


Returns must be sent to the following address:

Ufi Mart Pty Ltd
(Re: _______ ) [ write here your order number or the number we have given you for the return]
PO Box 1303
Glen Waverley, Vic 3150

Please write in the Re: line the reference number we have provided you with for the return. It is indispensable that you get this number from us before you return items. You can call us or e-mail us to get the reference number.

Before returning any item, please read carefully the conditions below.

We understand that it can be difficult buying over the Internet without trying on the product to confirm if the colour, size, or style suits you. Except for some items as described below, we accept returns, although certain conditions apply, again described below.

In the case of wrong colour or size we can do an exchange, provided that:

  • You notify us within 3 business days of taking delivery;

  • The purchased item(s) was (were) not within the context of a discounted bulk sale, where more than 1 item of the same product code was part of the purchase, unless there is a previous written agreement for the return/refund matter of this (these) items;

  • In general, the item must not have been worn, except, of course, for carefully trying it on.

    Please notice that once you receive your items, it is your responsibility to assess if the item has the appropriate size for you or the intended user. If you force the item when trying it on and it reaps or the seams get damaged, we will not be able to take it back, and after we receive it back and carefully check it, we will contact you advising you the item has been damaged when in your hands and that we cannot take back.

  • All the labels and packaging are intact;

  • The item is returned within 7 business days after we have authorised the exchange;

  • The item must not be one of our non-returnable items;

We also accept returns for unspecified reasons, provided that:

  • You notify us within 3 days of taking delivery;

  • The purchased item(s) was (were) not within the context of a discounted bulk sale, where more than 1 item of the same product code was part of the purchase, unless there is a previous written agreement for the return/refund matter of this (these) items;

  • In general, the item must not have been worn, except, of course, for carefully trying it on.

    Please notice that once you receive your items, it is your responsibility to assess if the item has the appropriate size for you or the intended user. If you force the item when trying it on and it reaps or the seams get damaged, we will not be able to take it back, and after we receive it back and carefully check it, we will contact you advising you the item has been damaged when in your hands and that we cannot take back.

  • All the labels and packaging are intact;

  • The item is returned within 7 business days after we have authorised the return;

  • The item must not be one of our non-returnable items;

We will refund you whatever is less of either 95% of the price, (minus discounts if applicable), you paid for the item(s), or 95% of the new current retail price. Amounts will be refunded to the same credit card or bank card used to pay for the original order. If we have to replace the item(s) and ship them back to you we will also charge you for the postage, although you can use a different credit card. We keep your credit card information off-line for 14 days. After those 14 days we destroy your credit card information from all of our records for security purposes. Your credit card information on-line and in any electronic media is destroyed almost immediately after we receive your order, again for security purposes. In some occasions, we may delete all records of your credit card information right after we receive your order, and we may have to contact you for the purpose of refunds.

If your purchase is a bulk sale we may contact you for establishing and agreeing to different conditions for returns and refunds before we process your payment. A bulk sale is in general when the number of items of the same item code is greater than 10, or the total of the same item code is greater than A$200.

In all cases, the freight charges for returns are the responsibility of the purchaser, and we recommend to use a method for which tracking is possible. In case of loss in the mailing of items returned by a purchaser, the responsibility is all on the side of the purchaser, for which in some cases may be advisable to organise postal insurance.

We reserve the right to refuse any items which:

  • Presents signs of wear such as sweat, perfume, or cigarette smell;
  • Is soiled or ripped because of wear or forced fitting;
  • Has missing accessories;
  • Is damaged in any way because of attempts of alterations to the original product;
  • packaging is not complete or it is damaged;
  • Is one of our non-returnable items.


Because of health reasons, the following items are not returnable:

  • Eyelashes;
  • Face paints;
  • Undergarments;
  • Socks & stockings;
  • Beards and moustaches (unless they are returned in their sealed, unopened package);
  • Fangs and fake teeth (even if they are returned in their sealed, apparently unopened package);
  • Clearance or on-sale items.

In the case of faulty or defective goods, we will exchange the item in question or issue a refund if a replacement is not available provided that: you notify us within 3 days of taking delivery. In this case, the item must not have been worn, except for trying it on, all the labels and packaging must be intact, and the item is returned within 7 business day after we have authorised the return. Please notice that we inspect every item we ship before it is packed for shipping. Nonetheless, sometimes we may not see some non obvious defects. We also try to pack items in a way that the parcel can withstand load to avoid damaging of the item. We are trying to implement a more rigorous checking process for the items shipped, and items may be accompanied by a form confirming their status at the moment of shipping.

In the case of orders within Australia, please send all items via registered post for the Australia Post system to allow the tracking of your returned parcel. This is for your protection as we cannot be held responsible if the item is lost in the mail. Registered post insures the parcel by default for up to A$100 (Australia Post). If the value of the goods is greater than $100, you may wish to purchase additional insurance. The cost of insurance is minimal.

If you decide not to use registered post to return your item, we cannot accept responsibility if the parcel does not reach us. We will, however, process your return if and when the parcel is found.

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