Costumes, masks, wigs, hats, accessories - Melbourne - Australia
...your party starts at Ufi Mart
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Ph: +61 3 9886 1242 - Melbourne - Australia
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>No shop front -but still you can collect ready orders:
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Shipping & Returns

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Ordering information

Freight & Packaging

Returns & Exchanges


Ordering information


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Ufi Mart Pty Ltd
PO Box 1303
Glen Waverley, VIC 3150
AUSTRALIA
Ph: 9886 1242
Mob: 0414 269 064

Ufi Mart Pty Ltd have an online order business and do not have a showroom.

However, you still can pick up!

You can order and pre-pay on-line or by phone and collect your order from a business location at Glen Waverley (PostCode 3150), Vic. Please note that Ufi Mart Pty Ltd dos not have credit card facilities at the pick up location, and no trying of items is possible. They have kindly allowed us to use their location for our pick ups, but we have agreed not to nterfere with their daily business routine. The busilness you can pick up from is part of our business group, but of a totally different nature.

Please click here for pick up times from location at Glen Waverley:
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If you prefer to collect the items, we may need up to 24 hours to have them ready for you. In cases of urgency you may be able to pick up your order in even a couple of hours, although this is not always possible and depends on the availability of the items.

Postal Address:

Ufi Mart Pty Ltd
PO Box 1303
Glen Waverley, VIC 3150
AUSTRALIA

At present, we only accept payments through Visa, Mastercard, American Express (AMEX), JCB, and PayPal. We can also accept direct deposits under certain special conditions (please contact us).

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Freight & Packaging


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The system will automatically calculate your freight charges according to weight once you enter the delivery address.

Note: For some destinations the system may under-estimate (and sometimes over-estimate) the cost of the freight. This is so, especially for items that occupy larger than normal volumes, for which cases carriers (including Australia Post) applies a 'by volume' rate instead of 'by weight' one. We may need to contact you in these cases.

What happens when Postal services charge not by weight but by volume?

For certain parcels, postal services, (including some private couriers), multiply Length times Width times Height times 250, and the result will be in equivalent Kg (L, W, and H must be in meters). For instance, a box with some big hats may really weigh only 1.2 Kg, however when the formula above is applied they may charge it as, say, a 4Kg parcel.

Delivery within Australia

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We offer a Express Shipping service which is next business-day delivery to most city areas. We use Australia Post Express Post or Exoress 'Click and Send'. In some ocassions, we may opt for regular service, especially in the case of very heave of very high volume packages. Most orders placed before 1pm EST will be shipped that same day.

Dispatch of some costumes and certain other items may take up to 3 business days. If you need something urgently, even if you are located in Western Australia or a country area, please contact our office because in some cases we can arrange alternative faster shipping. These special shipping methods can attract additional charges, and we will contact you over the phone or via email for you to take the final decision on its use.

It is best if you let us know in the comment box of your order the date by which you require the goods, especially if it is urgent or next day delivery. In this way, if there are any foreseeable delays or we believe it may not make it on time, we can contact you right a way for you to take a decision in regards to your order.

Unfortunately, we are not able to guarantee that you will receive your order on time, as it is always the case that once we ship your order it is always in the hands of Australia Post or a courier, and outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as:

  • You notify us before returning it;
  • You do not open the package and write "Return to Sender" and take itback to Australia Post; or
  • You refuse delivery.

In this case, we will refund you the price you paid for the goods, however we will not refund you the postage and handling charges.

To have an estimate of the postage charges, add the products to your cart, and in the shopping cart page click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart.

Note: For some destinations the system may under-estimate (and sometimes over-estimate) the cost of the freight. This can occur, among other reasons, because the items occupy larger than normal volumes, for which cases most carriers, (especially Australia Post), apply a 'by volume' rate instead of 'by weight' rate. We may need to contact you in these cases.

By default, our deliveries do not require signature by the addressee. We do offer several shipping 'add ons' that you may choose if you judge convenient. we will send your items via a shipping option that can be tracked, except sometimes for certain destinations outside Australia. You will receive a dispatch confirmation by e-mail. If at any time you are concerned about your delivery, please contact our office on 03 9886 1242 and we will follow it up.

If there is no-one to receive the parcel at the time of delivery, Australia Post will leave it by your door. In some cases you may decide that is not a safe option. Among the shipping 'add ons' there is one for the postPerson to leave a card on your mail box and take the parcel to your nearest Post Office. Please, note that this card is relatively small and can be easily lost among the pack of -junk- mail in your mailbox. You will need to take some proof of identification with you when collecting your order from the Post Office.


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International shipping

All International orders will be shipped by default via trackable Air Mail, . To have an estimate of the postage charge, add the products to your cart, and in the shopping cart page, click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart.

Delivery times are usually 5 to 12 business days, however in some cases there may be delays which are totally out or our control. Delays usually occur at the stage of Customs clearance at the country of destination. Greater delays may take placed during peak times, such as between October and December. During this season, we recommend you to allow an extra 10 business days for delivery.

If you need your order urgently, we can also ship it via EMS Courier Service. This service takes between 3-6 business days and it has priority with customs clearance. Extra postage charges apply for EMS service. Please send us an email letting us know which products you wish to purchase for us to calculate the shipping via this method.

Unfortunately, we are not able to guarantee that you will receive the order on time, as it is always the case that after we ship it your order it is in the hands of Australia Post or a courier, and outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as:

  • You notify us before returning it;
  • You do not open the package and write 93Return to Sender94 and take back to Australia Post; or
  • You refuse delivery.

In this case, we will refund you the price you paid for the goods, however we will not refund you the postage and handling charges.

Deliveries to continental USA by International Air Mail:

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All orders that go by ordinary AirMail.

Tracking sites:
For orders to the US: http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do

We have waived the handling fee in order to keep shipping costs as low as possible. Orders by AirMail to outside Australia take 3 to 10+ business days to be delivered after we send the goods. However, you can expect normally between 8 and 12 business days. In the case of the USA, the West coast may be faster than the East coast because in most cases L.A. is the port of entry, although not always.

Orders to CANADA and SAUDI ARABIA - (ZONE "NI"): : Please notice that these countries, although in the same postal zone, do not offer insurance. The only tracking possibilities are by Registered mail (see table below), or by Express Courier International which is more costly.

It is possible to send urgent International orders, however rates are significantly higher. Heavier or high-value orders may attract higher rates.
Note: Proper adjustment to freight charges are done manually in accordance to table above.

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Deliveries to the UK and other EU countries by International Air Mail:

All orders that go by ordinary AirMail are insured automatically up to the total amount of the items. The insurance premium is already included in the freight charges as this enables us to track the parcel.

Tracking sites:

For orders to the UK: http://track.postoffice.co.uk/portal/po/track?catId=7800129
For tracking orders to other countries, please consult their respective national mail services.

We have waived the handling fee in order to keep shipping costs as low as possible. The freight fee is exactly what we are charged by Australia Post for shipping and insurance. Orders by AirMail to outside Australia take 3 to 10+ business days to be delivered after we send the goods.

Orders to GERMANY, DENMARK - (ZONE "NI"): Please notice that these countries do not offer insurance. The only tracking possibilities are by Registered mail (see table below), or by Express Courier International which is more costly.


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It is possible to send urgent International orders, however rates are significantly higher. Heavier or high-value orders may attract higher rates.
Note: Proper adjustment to freight charges are done manually in accordance to table above if necessary.

Deliveries to New Zealand and selected countries in the Pacific geographic area by International Air Mail:

Tracking sites:
For orders to New Zealand: http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
For tracking orders to other countries, please consult their respective national mail services.

We have waived the handling fee in order to keep shipping costs as low as possible. The freight fee is exactly what we are charged by Australia Post for shipping and insurance. Orders by airMail take 3 to10 business days to be delivered after we send the goods.

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It is possible to send urgent International orders, however rates are significantly higher. Heavier or high-value orders may attract higher rates.
Note: Proper adjustment to freight charges are done manually in accordance to table above if necessary.

Please contact us for information on deliveries to other countries not mentioned above.
You will receive the formal invoice by e-mail, and the goods will be accompanied by the credit card's Receipt Of Charge (ROC). Sale tax is only applicable to destinations within Australia; all other countries are sale tax free.

Returns & Exchanges

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We understand that it can be difficult buying over the Internet without trying on the product to confirm if the colour, size, or style suits you. Nevertheless, in general, due to the often one-time-wear nature of some items, we do not accept returns.

In the case of wrong colour or size we can do an exchange, provided that:

  • You notify us within 3 days of taking delivery;
  • The item must not have been worn, except, of course, for trying it on;
  • All the labels and packaging must be intact;
  • The item is returned within 7 days;
  • The item must not be one of our non-returnable items;

A 5% restocking fee applies to any exchanges or refunds plus postage charges if we need to mail the replacement to you. These will be charged to the credit card in the original order.

We reserve the right to refuse any items which:

  • Presents signs of wear such as sweat, perfume, or cigarette smell;
  • Is soiled or ripped because of wear or forced fitting;
  • Has missing accessories;
  • Is damaged in any way because of attempts of alterations to the original product;
  • packaging is not complete or it is damaged;
  • Is one of our non-returnable items.

If you wish to exchange the good for a different one, the new item must be of the same or a greater price, because we do not issue refunds.
Because of health reasons, the following items are not returnable:

  • Eyelashes;
  • Face paints;
  • Undergarments;
  • Socks & stockings;
  • Beards and moustaches (unless they are returned in their sealed, unopened package);
  • Fangs and fake teeth (even if they are returned in their sealed, apparently unopened package);
  • Clearance or on-sale items;
  • Faulty or defective goods, in which case we will exchange the item in question or issue a refund if a replacement is not available, provided that: you notify us within 3 days of taking delivery,the item must not have been worn, except, of course, for trying it on, All the labels and packaging must be intact, The item is returned within 15 days of taking delivery.

In the case of orders within Australia, you may consider to send the items via registered post for making the shipping trackable. This is for your own piece of mind as we cannot be held responsible if the item is lost in the mail.

If you decide not to use registered post to return your item, we cannot accept responsibility if the parcel does not reach us. We will, however, process your return if and when the parcel is found.

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