Ordering information |
Freight
& Packaging |
Returns & Exchanges |
Ordering information
Ufi Mart Pty Ltd is a mail-order business based in Melbourne, Australia.
The exact location of or main office is:
Shop 39, Martin Place, Glen Waverley, Victoria
3150, Australia
(For the Melbourne locals: Melway Map 62 C-11).
Pick ups from our office at Glen Waverley
are possible
Mon to Fri between 10am to 2pm and after
5:45pm by strict appointment. Saturday pick-ups
are also possible by appointment.
Please note that there is a minimum order amount of AU$10 for on-line, pick-up orders, or any other ordering modality.
Pick-ups from our office at Glen Waverley are subject to the following conditions:
- Orders must be placed and pre-paid
on-line, over the phone, or by money order
except in special circumstances.
- If your order on-line, you will be able to choose 'pick up from store'.
The system will not charge shipping in this case.
Please, write in the 'comments' field which date and time you wish to pick up your order.
- For any alternative way you may choose for ordering, you need to tell us
when you wish to pick up your order. We will contact you in case of any problem.
- Due to our present physical structure,
it is not possible to try or choose items
at our office as you would do in a normal
shop.In some cases, we are happy for you
to see up to 5 items per customer that
we may have available. Some of our products
are only available if they are pre-paid;
please call us in case of doubt.
- In some special cases of corporate or group purchases, it may be possible for customers to actually come to our office and have a look at the items. In this case it is essential to coordinate with us previously.
Orders can be placed over the phone on (03) 8819 4011 and (03) 9886 1242 (within Australia) or +61 3 8819 4011 and +61 3 9886 1242 (International), through this website, or alternatively by mail or fax (Please call us to let you know the number). For mail and fax orders you can print the on-line confirmation page and send it to us with the credit card payment details.
At present, we are only accepting payments
through Visa, Mastercard, American Express
(AMEX), JCB, and Australia Post Money Orders.
We can accept Cheques under certain conditions
(see conditions
below).
Conditions
for paying using cheques (checks):
- Cheques should be made out to Ufi Mart
Pty Ltd and mailed to PO Box 1303 Glen
Waverley VIC 3150, Australia, and marked
"NOT NEGOTIABLE".
- We only accept cheques for purchases
inside Australia and for amounts equal
or greater to A$500.
- Please contact us directly if you plan
to pay in this form before sending us
a cheque (check).
-
In some cases we may need to verify the
cheque with the bank to make it a guaranteed
cheque.
- We can only send the goods after the
cheque has cleared and the funds are fully
available to us.
- There is a sur-charge of A$20.oo to cover the extra work involved when the payment is by cheque (we have to send somebody to deposit the cheque at the bank, we have to keep checking is the cheque has cleared, and if the cheque bounces we incur in additional work, and fees from the bank).
Freight & Packaging
The system will automatically calculate your freight charges according to weight once you enter the delivery address.
Note: For some destinations the system may under-estimate (and sometimes over-estimate) the cost of the freight. This is so, especially for items that occupy larger than normal volumes, for which cases carriers (including Australia Post) applies a 'by volume' rate instead of 'by weight' one. We may need to contact you in these cases.
What happens when Postal services charge not by weight but by volume?
For certain parcels, postal services, (including some private couriers), multiply Length times Width times Height times 250, and the result will be in equivalent Kg (L, W, and H must be in meters). For instance, a box with some big hats may really weigh only 1.2 Kg, however when the formula above is applied they may charge it as, say, a 4Kg parcel.
Delivery within Australia
We offer a Express Shipping service which is next business-day delivery to most city areas. We use Australia Post e-parcel express. Most orders placed before 1pm EST and to which full payment has been received will be shipped that same day.
Dispatch of some costumes and certain other items may take up to 3 business days. If you need something urgently, even if you are located in Western Australia or a country area, please contact our office because in some cases we can arrange alternative shipping with Australia Post Platinum Express, Australian Air Express, or a private courier. These shipping methods can attract additional charges, and we will contact you over the phone or via email for you to take the decision.
It is best if you let us know in the comment box of your order the date by which you require the goods, specially if it is urgent or next day delivery. In this way, if there are any foreseeable delays or we believe it may not make it on time, we will contact you right away for you to take a decision in regards to your order.
Unfortunately, we are not able to guarantee that you will receive the order on time, as it is always the case that after we ship it your order it is in the hands of Australia Post or a courier, and outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as:
- You notify us before returning it;
- You do not open the package and write “Return to Sender” and take back to Australia Post; or
- You refuse delivery.
In this case, we will refund you the price you paid for the goods, however we will not refund you the postage and handling charges.
Postage prices start at $10.89, which can carry up to 500 grams (including weight of the box and packaging materials). To give you an idea, most masks are very light, (except for latex masks), and we can usually ship up 3-5 in this freight bracket.
Most costumes weight between 600grs and 2kg, and in this case the postage will be $14.50. To have an accurate postage charge, add the products to your cart, and in the shopping cart page click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart.
Note: For some destinations the system may under-estimate (and sometimes over-estimate) the cost of the freight. This can occur especially for items that occupy larger than normal volumes, for which cases carriers (including Australia Post) apply a 'by volume' rate instead of 'by weight' rate. We may need to contact you in these cases.
All our deliveries require signature when they are delivered in order to protect you and ourselves. Your items are fully insured and can be tracked. You will receive a dispatch confirmation email. If at any time you are concerned about your delivery, please contact our office on 03 9016 4866 and we will follow it up.
If there is no-one to receive the parcel at the time of delivery, Australia Post will leave a card on your mail box and take the parcel to your nearest Post Office. You will need to take with you some proof of identity when collecting your order from the Post Office.
Please, note that this card is relatively small and can be easily lost among the pack of -junk- mail in your mailbox. It is usually the case that the person delivering the parcel will not take the risk leaving the order unattended, irrespectively of the possibility of her or him finding an apparently safe place to do so.All International orders will be shipped by default via Regular Air Mail, registered and insured. The cost starts at AU$18 for up to 250grams. To have an accurate postage charge, add the products to your cart, and in the shopping cart page, click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart.
Delivery times are usually 5 to 12 business days, however in some cases there may be delays which are totally out or our control. Delays usually occur at the stage of Customs clearance at the country of destination. Greater delays may take placed during peak times, such as between October and December. During this season, we recommend you to allow an extra 10 business days for delivery.
If you need your order urgently, we can also ship it via EMS Courier Service. This service takes between 3-6 business days and it has priority with customs clearance. Some extra postage usually apply for EMS service. Please send us an email letting us know which products you wish to purchase for us to calculate the shipping via this method.
Unfortunately, we are not able to guarantee that you will receive the order on time, as it is always the case that after we ship it your order it is in the hands of Australia Post or a courier, and outside our control. However, if you do not receive the order on time, it is possible for you to return it for a refund as long as:
- You notify us before returning it;
- You do not open the package and write “Return to Sender” and take back to Australia Post; or
- You refuse delivery.
In this case, we will refund you the price you paid for the goods, however we will not refund you the postage and handling charges.
All our deliveries require signature when they are delivered in order to protect you and ourselves. Your items are fully insured and can be tracked. You will receive a dispatch confirmation email. If at any time you are concerned about your delivery, please contact our office on 03 9016 4866 and we will follow it up.
If there is no-one to receive the parcel at the time of delivery, Australia Post will leave a card on your mail box and take the parcel to your nearest Post Office. You will need to take with you some proof of identity when collecting your order from the Post Office.
Please, note that this card is relatively small and can be easily lost among the pack of -junk- mail in your mailbox. It is usually the case that the person delivering the parcel will not take the risk leaving the order unattended, irrespectively of the possibility of her or him finding an apparently safe place to do so.
Deliveries to continental USA by International Air Mail:
All orders that go by ordinary AirMail are insured automatically up to the total amount of the items. The insurance premium is already included in
Tracking sites:
For orders to the US: http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do
We have waived the handling fee in order to keep shipping costs as low as possible. Orders by AirMail to outside Australia take 3 to 10+ business days to be delivered after we send the goods. However, you can expect normally between 8 and 12 business days. In the case of the USA, the West coast may be faster than the East coast because in most cases L.A. is the port of entry, although not always.
Orders to CANADA and SAUDI ARABIA - (ZONE "NI"): : Please notice that these countries, although in the same postal zone, do not offer insurance. The only tracking possibilities are by Registered mail (see table below), or by Express Courier International which is more costly. Unfortunately, and sadly, we can't take responsibility for missing parcels sent to these countries above A$200.00.
| Weight (W) range (grms) |
(AU$) (insurance up to price of items + tracking ) |
(AU$) (Max insurance to ZONE "NI": AU$200 (- tracking available -) |
| W < 250 | 18.00 |
19.85 |
| 251 > W < 500 | 23.80 |
19.85 |
| 501 > W < 750 | 29.55 |
25.65 |
| 751 > W < 1000 | 35.40 |
31.45 |
| 1001> W < 1250 | 41.20 |
37.25 |
| 1251> W < 1500 | 47.00 |
43.05 |
| 1501> W < 1750 | 52.80 |
48.85 |
| 1751> W < 2000 | 58.60 |
54.65 |
| 2001> W < 2500 | ASK! |
ASK! |
| 2501> W < 3000 | ASK! |
ASK! |
| 3001> W < 3500 | ASK! |
ASK! |
| 3501> W < 4000 | ASK! |
ASK! |
| 4001 < W | ASK! |
ASK! |
It is possible to send urgent International orders, however rates are significantly
higher. Heavier or high-value orders may attract higher rates.
Note: Proper adjustment to freight
charges are done manually in accordance to table above.
Deliveries to the UK and other EU countries by International Air Mail:
All orders that go by ordinary AirMail are insured automatically up to the total amount of the items. The insurance premium is already included in the freight charges as this enables us to track the parcel.
Tracking sites:
For orders to the UK: http://track.postoffice.co.uk/portal/po/track?catId=7800129
For tracking orders to other countries, please consult their respective national
mail services.
Orders to GERMANY, DENMARK - (ZONE "NI"): Please notice that these countries do not offer insurance. The only tracking possibilities are by Registered mail (see table below), or by Express Courier International which is more costly. Unfortunately, and sadly, we can't take responsibility for missing parcels sent to these countries above A$200.00.
| Weight (W) range (grms) | (A$) (insurance up to
price of items + tracking when available) |
(AU$) (Max insurance to ZONE "NI": AU$200 (- tracking when available -) |
| W < 250 | 19.15 |
23.15 |
| 251 > W < 500 | 26.60 |
23.15 |
| 501 > W < 750 | 34.05 |
30.60 |
| 751 > W < 1000 | 41.50 |
38.05 |
| 1001> W < 1250 | 48.95 |
45.50 |
| 1251> W < 1500 | 56.40 |
52.95 |
| 1501> W < 1750 | 63.85 |
60.40 |
| 1751> W < 2000 | 71.30 |
67.85 |
| 2001> W < 2500 | ASK! |
ASK! |
| 2501> W < 3000 | ASK! |
ASK! |
| 3001> W < 3500 | ASK! |
ASK! |
| 3501> W < 4000 | ASK! |
ASK! |
| 4001> W < 4500 | ASK! |
ASK! |
Back to Top
It is possible to send urgent International orders, however rates are significantly higher. Heavier or high-value orders may attract higher rates.
Note: Proper adjustment to freight charges are done manually in accordance to table above if necessary.
Deliveries to New Zealand and selected countries in the Pacific geographic area by International Air Mail:
All orders that go by ordinary AirMail are insured automatically up to the total amount of the items. The insurance premium is already included in the freight charges as this enables us to track the parcel.
Tracking sites:
For orders to New Zealand: http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
For tracking orders to other countries, please consult their respective national
mail services.
| Weight (W) range (grms) |
(A$) (insurance up to price of items + tracking when available) |
| under 20 grm (no insurance) | 5.50 |
| 20 > W < 250 | 14.70 |
| 251 > W < 500 | 18.15 |
| 501 > W < 750 | 21.60 |
| 751 > W < 1000 | 25.05 |
| 1001> W < 1250 | 28.50 |
| 1251> W < 1500 | 31.95 |
| 1501> W < 1750 | 35.40 |
| 1751> W < 2000 | 38.85 |
| 2001> W < 2500 | 42.50 |
| 2501> W < 3000 | 46.15 |
| 3001> W < 3500 | 49.80 |
| 3501> W < 4000 | 53.45 |
| 4001> W < 4500 | 57.10 |
Back to Top
It is possible to send urgent International orders, however rates are significantly higher. Heavier or high-value orders may attract higher rates.
Note: Proper adjustment to freight charges are done manually in accordance to table above if necessary.
Please contact us for information on deliveries to other countries not mentioned above.
You will receive the formal invoice by e-mail, and the goods will be accompanied by the credit card's Receipt Of Charge (ROC). Sale tax is only applicable to destinations within Australia; all other countries are sale tax free.
Document used as source for the rates above: "Post Charges - Jul 2009 - Australia Post"
Returns & Exchanges
We understand that it can be difficult buying over the Internet without trying on the product to confirm if the colour, size, or style suits you. Nevertheless, in general, due to the often one-time-wear nature of some items, we do not accept returns.
In the case of wrong colour or size we can do an exchange, provided that:
- You notify us within 3 days of taking delivery;
- The item must not have been worn, except, of course, for trying it on;
- All the labels and packaging must be intact;
- The item is returned within 7 days;
- The item must not be one of our non-returnable items;
A 15% restocking fee applies to any exchanges or refunds plus postage charges if we need to mail the replacement to you. These will be charged to the credit card in the original order.
We reserve the right to refuse any items which:
- Presents signs of wear such as sweat, perfume, or cigarette smell;
- Is soiled or ripped because of wear or forced fitting;
- Has missing accessories;
- Is damaged in any way because of attempts of alterations to the original product;
- packaging is not complete or it is damaged;
- Is one of our non-returnable items.
If you wish to exchange the good for a
different one, the new item must be of the
same or a greater price, because we do not
issue refunds.
Because of health reasons, the following
items are not returnable:
- Eyelashes;
- Face paints;
- Undergarments;
- Socks & stockings;
- Beards and moustaches (unless they are returned in their sealed, unopened package);
- Fangs and fake teeth (even if they are returned in their sealed, apparently unopened package);
- Clearance or on-sale items;
- Faulty or defective goods, in which case we will exchange the item in question or issue a refund if a replacement is not available, provided that: you notify us within 3 days of taking delivery,the item must not have been worn, except, of course, for trying it on, All the labels and packaging must be intact, The item is returned within 15 days of taking delivery.
In the case of orders within Australia, please send all items via registered post for make the shipping trackable. This is for your protection as we cannot be held responsible if the item is lost in the mail. Registered post insures the parcel by default for up to A$100 (Australia Post). If the value of the goods is greater than this you can take additional insurance.
If you decide not to use registered post to return your item, we cannot accept responsibility if the parcel does not reach us. We will, however, process your return if and when the parcel is found.
